Contact Information
Questions?
Reach Out.
Questions regarding these Terms & Conditions may be directed to:
Monday–Friday, 8am–8pm CT · Response time: approximately 24 hours
01 — OVERVIEW
Welcome to Lode WTR. By accessing this website or purchasing products from us, you agree to be bound by these Terms & Conditions, including any policies referenced on this site.
These Terms apply to all users of the site, including browsers, customers, subscribers, and contributors of content.
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the site following any changes constitutes acceptance of those changes.
02 — PRODUCTS
Lode WTR products are cosmetic and personal care products intended for external use only.
Statements made on this website have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Because every scalp and skin type is different, results and experiences may vary from person to person.
We recommend patch testing before full use, especially for individuals with sensitive skin, allergies, or known sensitivities to botanical ingredients.
Product descriptions, images, pricing, and availability are subject to change without notice. We do our best to display products accurately, but we cannot guarantee that all colors, textures, or product representations will appear exactly the same across devices.
03 — ORDERS
By placing an order, you agree that all information provided is accurate and complete.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, unauthorized, or intended for resale.
Prices are subject to change without notice.
In the event that a product becomes unavailable after purchase, we may cancel the order and issue a refund.
Customers are responsible for providing accurate billing and shipping information at checkout.
04 — Subscriptions
Subscription orders automatically renew according to the delivery frequency selected at checkout unless canceled before the next billing date.
By purchasing a subscription, you authorize recurring charges to your selected payment method.
Customers may skip shipments, pause delivery, update shipment timing, or cancel subscriptions at any time through their customer account.
Customers are responsible for managing subscription changes before renewal processing.
Lode WTR does not charge cancellation fees or long-term commitments for subscription orders.
05 — Shipping
Shipping timelines, return eligibility, refunds, and replacement policies are outlined separately in our Shipping & Returns Policy.
By placing an order, you acknowledge and agree to those policies.
06 — IP
All content on this website, including logos, product names, graphics, images, videos, copy, branding, and design elements, is the property of Lode WTR and may not be copied, reproduced, distributed, or used without written permission.
Unauthorized use of our intellectual property may violate trademark, copyright, and other applicable laws.
07 — User Content
If you submit reviews, testimonials, comments, photos, videos, or other content to Lode WTR through social media, email, tagged content, or other channels, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display that content for marketing, promotional, and business purposes.
We reserve the right to remove or refuse content that we consider misleading, offensive, unlawful, or inappropriate.
08 — Liability
Lode WTR is not liable for any indirect, incidental, special, or consequential damages arising from the use or misuse of our products or website.
Customers are responsible for reviewing ingredient information and discontinuing use if irritation or sensitivity occurs.
To the fullest extent permitted by law, our liability shall not exceed the amount paid for the product purchased.
09 — Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
10 — Governing Law
These Terms & Conditions and any disputes arising from the use of this website or purchase of products shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles.
Contact Information
Questions regarding these Terms & Conditions may be directed to:
Monday–Friday, 8am–8pm CT · Response time: approximately 24 hours